Shipping policy

Where We Ship

We currently ship exclusively within the United States. We do not offer international shipping at this time.

Processing & Delivery Timeline

Because our items are made-to-order, we put extra care into every package.

  • Production Time: Please allow 2–7 business days for your order to be produced and prepared for shipment. (During high-volume periods like holidays or new releases, this may take slightly longer.)
  • Shipping Time: Once your order leaves our facility, transit typically takes 3–7 business days.
  • Total Expected Time: You can typically expect your order to arrive within 5–14 business days from the date of purchase.

Note: Delivery estimates are provided by our carriers and are not guaranteed. Factors like weather or carrier delays may occasionally impact your arrival date.

Shipping Rates

We offer free standard shipping on all orders within the United States.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number. If your order consists of multiple items, they may ship separately to get them to you faster; you will receive individual tracking information for each package.

Important Delivery Information

  • Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for deliveries sent to incorrect or incomplete addresses. If a package is returned to us due to an address error, an additional shipping charge may apply for reshipment.
  • Lost or Delayed Packages: If tracking shows your package was delivered but you have not received it, please check your surroundings (porch, side doors, or neighbors) first. If you still cannot locate it, contact us with your order number, and we will help you resolve the issue.

Damaged or Incorrect Items

We want you to love your order. If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can arrange a replacement or the best possible solution.

Questions?

Need help with an existing order? Reach out to us at support@eightfiora.com and be sure to include your order number for the fastest support.