Refund policy

Effective Date: January 01, 2026

At Eightfiora, every product is designed by us and produced specifically for you upon order. Because our items are made-to-order, we have established the following policy to ensure transparency and fair service for all our customers.

1. Returns & Exchanges

Because your items are custom-made, we do not accept returns or exchanges for the following reasons:

  • Change of mind or buyer’s remorse.
  • Ordering the incorrect size, color, or variant.
  • Fit or style preference.
  • Minor color variations due to monitor/lighting settings.
  • Normal wear, misuse, or improper care after delivery.

Please review all product details and size charts carefully before placing your order.

2. Order Changes & Cancellations

We can cancel or update an order within 2 hours of purchase, provided it has not yet entered production or shipping. After this window, we are unable to make changes.

3. Replacements & Refunds

If your order arrives with a verified issue caused by production or fulfillment, we will provide a free replacement. If a replacement is not possible, we will issue a refund.

Eligible issues include:

  • Damaged items.
  • Manufacturing defects.
  • Print or production errors.
  • Receipt of an incorrect item (wrong size, color, or product).
  • Missing items from your order.

We prioritize replacements as the fastest way to get a perfect item into your hands.

4. How to Report a Problem

To be eligible for a resolution, please contact us within 30 days of delivery. Email us at support@eightfiora.com with the following:

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the full item, close-ups of the defect, and the shipping label/packaging.

5. Shipping & Delivery Issues

  • Lost in Transit: If tracking indicates a loss, please contact us. We will investigate and provide a replacement if confirmed.
  • Marked “Delivered” but Not Received: If your package is marked as delivered but missing, please check your surroundings (porch, neighbors, etc.) and contact the carrier. Please note that we are not responsible for theft or loss after the carrier marks an item as delivered.
  • Incorrect Address: Customers are responsible for providing an accurate shipping address. If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

6. Returns Procedure

In most cases, we do not require you to return the item. If a return is necessary, we will provide specific instructions. Please do not send items back unless we have explicitly authorized a return.

7. Refund Processing

If a refund is approved, it will be issued to your original payment method. Please allow 3–10 business days for the funds to appear. Shipping fees are generally non-refundable unless the error was on our end.

8. Need Assistance?

Email: support@eightfiora.com

Support Hours (AST / UTC+3):

  • Sunday – Thursday: 10:00 AM – 6:00 PM
  • Friday – Saturday: Closed