Refund policy

Effective date: January 01, 2026
This Refund Policy applies to orders shipped within the United States only.

Eightfiora (“we,” “us,” “our”) designs all products sold on our website. Each item is produced specifically for your order and shipped to you using our trusted production and logistics partners.

1) Returns & Refunds (Made-to-Order)

Because our products are made to order, we do not accept returns or exchanges for:

  • Change of mind / buyer’s remorse
  • Ordering the wrong size, color, or variant
  • Fit or style preference
  • Minor color differences due to monitor/screen settings and lighting
  • Items damaged after delivery due to normal wear, misuse, or improper care

Please review product details and size charts carefully before placing your order.

2) Order Changes & Cancellations

We can cancel or update an order within 2 hours of purchase only if it has not entered production or shipping. After that, changes may not be possible.

3) When We Will Replace or Refund

If your order arrives with a verified issue caused by production or fulfillment, we will provide a free replacement or, if a replacement is not possible, a refund.

Eligible issues include:

  • Item arrives damaged
  • Item is defective (manufacturing defect)
  • Item has a print/production error (clear misprint or major placement issue)
  • You received the wrong item (wrong product, size, or color)
  • Your order is missing an item (when applicable)

We typically offer a replacement first because it is the fastest way to get you the correct item.

4) How to Report a Problem (30 Days)

To be eligible for a replacement or refund, you must contact us within 30 days of delivery.

Email support@eightfiora.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos showing:
    • the full item
    • close-ups of the issue
    • the shipping label/packaging (especially for damage or wrong item)

We may request additional information if needed to confirm the issue.

5) Shipping & Delivery Issues

Lost in transit: If tracking indicates your package may be lost, contact us. We will investigate and, if confirmed lost, we will provide a replacement when possible.

Marked “Delivered” but not received: If tracking shows “Delivered” but you did not receive your package, please check around your delivery location, with household members, and with neighbors, then contact the carrier. These cases are reviewed case-by-case and may not qualify for a replacement or refund (for example, theft after delivery).

Incorrect address: Customers are responsible for entering the correct shipping address. If a package is returned due to an incorrect or incomplete address, we can reship it when possible, but additional shipping fees may apply.

6) Returns

In most approved cases (damage/defect/wrong item), we do not require a return. If a return is needed for a specific case, we will provide instructions. Do not send items back unless we explicitly authorize a return.

7) Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow 3–10 business days for the refund to appear, depending on your bank or payment provider. Shipping fees are generally non-refundable, unless the issue was due to our error.

8) Contact

Email: support@eightfiora.com

Support hours (Middle East / Riyadh time, AST / UTC+3):
Sunday–Thursday: 10:00 AM – 6:00 PM (AST)
Friday–Saturday: Closed